CCTV Service and Technical Support
Even the best CCTV system requires regular care to remain reliable. We provide service and technical support that ensures your cameras, recorders, and network run at peak performance. Our maintenance packages are designed to prevent failures, extend equipment life, and keep your system secure.
What our service includes
- Regular system check-ups – Scheduled inspections of cameras, recorders, cabling, and power supply to identify and fix issues before they cause downtime.
- Preventative maintenance – Cleaning, firmware updates, and optimisation of camera settings to ensure consistent image quality.
- Ongoing monitoring – With health monitoring and alerts, we track system status in real time and act quickly if a device fails.
- Fast response to faults – Technical support available to diagnose and resolve issues, both remotely and on-site when required.
- Software and firmware updates – Keeping NVRs, cameras, and apps secure and up to date against known vulnerabilities.
- Integration support – Assistance with network integration, remote access, and other connected systems.
Why this matters
A CCTV system is a long-term investment. Without proper servicing, devices can gradually lose performance, storage may fail, and vulnerabilities may go unnoticed. Regular maintenance ensures your system works reliably when you need it most and avoids costly emergency repairs.
FAQ
How often should my CCTV system be serviced?
We recommend at least one annual service, with more frequent check-ups for larger or critical systems.
What’s included in preventative maintenance?
Preventative work includes checking cabling and power, cleaning cameras, applying software updates, and testing backups and alerts.
Can faults be fixed remotely?
Do you provide emergency support?
Yes. We can respond quickly to urgent issues and provide temporary solutions to keep your system running until permanent fixes are in place.
Will my system stay up to date?
Yes. We apply firmware and software updates to keep your CCTV protected and compatible with modern devices.