Terms of Service

1. Introduction

These Terms of Service govern your use of the SmartGard.AI website (the “Website”), operated by SmartGard.AI LTD (“we,” “our,” or “us”). By accessing or using our Website and services, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use the Website.

SmartGard.AI LTD is registered in England & Wales under company number 08935182.

2. Services Provided

SmartGard.AI LTD provides CCTV security solutions, including:

• CCTV system installation
• AI-powered security monitoring
• Perimeter protection and access control solutions
• Remote surveillance and security system upgrades

By using our services, you acknowledge that these services may be subject to separate contractual agreements.

3. Use of Website & Content

3.1 Acceptable Use

You agree to use the Website only for lawful purposes. You must not:

• Violate any laws or regulations
• Attempt to gain unauthorised access to our systems or networks
• Use the Website in a manner that could harm our reputation or interfere with other users
• Copy, distribute, or modify content without our permission

3.2 Intellectual Property

All content, images, trademarks, and logos on this Website are owned or licensed by SmartGard.AI LTD. You may not use any content without prior written consent from us.

4. Customer Obligations

By engaging with our services, you agree to:
✔ Provide accurate and truthful information when filling out forms or requesting services
✔ Comply with applicable security laws and regulations (e.g., GDPR, UK data protection laws)
✔ Not misuse or tamper with the security systems we provide

Failure to comply may result in termination of service or legal action.

5. Payments & Pricing

5.1 Pricing

All prices listed on our Website or quoted for services are subject to change without notice. We strive to keep all pricing information accurate, but errors may occur, and we reserve the right to correct them.

5.2 Payment Terms

• Full or partial payment may be required before service delivery
• We accept credit/debit cards, bank transfers, and other approved payment methods
• Payments must be made on time according to the agreed contract

6. Cancellations & Refunds

6.1 Service Cancellations

If you wish to cancel a service, you must inform us in writing. Some services may be non-refundable due to customisation or installation costs.

6.2 Refund Policy

Refunds will be processed only if applicable and are subject to review based on service completion and contract terms.

7. Limitation of Liability

• We are not responsible for any indirect, incidental, or consequential damages arising from the use of our Website or services.
• SmartGard.AI LTD is not liable for security breaches or system failures caused by third-party providers or unauthorised access.
• You use our services at your own risk, and we do not guarantee that our security systems will prevent all security incidents.

8. Third-Party Links & Services

Our Website may contain links to third-party websites or services (e.g., Google Analytics, social media platforms). We are not responsible for the privacy policies or terms of those external sites.

Use of third-party services is at your discretion. We recommend reviewing their terms and policies before use.

9. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which details how we collect, store, and process your personal data. You can read the full policy here: Privacy Policy.

10. Changes to These Terms

SmartGard.AI LTD reserves the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting. You are advised to review this page regularly.

Last Updated: March 2025

11. Contact Information

For any questions about these Terms, please contact us:

📧 Email: support@smartgard.ai
📞 Phone: 0333 577 15 99